At zid bus, your data is kept in a secure vault. Our privacy policy is built on six core pillars:
End-to-end encryption
All your personal data is encrypted using SSL/TLS technology. Your information is never left unprotected, whether in transit or at rest.
Never sold to third parties
Your email, phone number, and transaction details are never sold or rented to any third party. This is our strict policy.
Minimal Data Collection
We only collect the minimum data needed to provide our services. Collecting unnecessary information is against our policy.
Your Data, Your Control
You have the right to view, correct, or delete your personal data. Simply contact our support team at any time and we will take the necessary action.
Transparent Cookie Usage
We use cookies solely to improve your experience. There is no hidden tracking or third-party advertising cookies.
Compliance with legal obligations
We operate in compliance with international data protection laws. Only the minimum necessary data is shared when required by regulatory authorities.
Introduction & Scope
Welcome to zid bus. Our privacy policy explains how we collect, use, and protect your personal information. It applies to all users of the zidbus.org website and our mobile application.
By using our platform, you confirm that you have read and accepted this privacy policy. We believe transparency is the foundation of trust — which is why this policy is written in plain, straightforward language so every user can easily understand it.
Please note: This privacy policy may be updated from time to time. The latest version will always be available on this page. For significant changes, we will notify you via your registered email.
Zid bus is a safe and trusted platform for gaming users in Bangladesh. Our privacy policy is built on internationally recognized standards. Protecting your data is our primary responsibility.
What We Collect
Zid bus only collects information that is truly necessary. Below is a clear breakdown of what we collect and retain:
| Data Type | Example | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, nationality | At registration |
| Contact Information | Email, phone number | During registration & verification |
| Identity Documents | NID, passport number | During KYC verification |
| Financial information | Payment methods, transaction history | During deposits/withdrawals |
| Technical Data | IP address, device information, browser | While using the platform |
| Gaming Data | Betting history, win/loss records | While playing games |
We collect this information directly from you (registration forms, verification process), automatically (cookies, log files), and through third parties (payment providers).
We never store your full payment card number or CVV. All payment processing is handled entirely through secure third-party gateways.
How data is used
Your data is used only for the purposes listed below. It is never used for any other reason:
- Account management: To create, manage, and keep your account secure.
- Identity Verification (KYC): To meet legal obligations and prevent fraud.
- Payment Processing: To securely process deposits and withdrawals.
- Customer Support: To resolve your issues and complaints.
- Promotional Communications: To notify you of offers and bonuses, with your consent only.
- Security monitoring: To detect and prevent suspicious activity.
- Service Improvement: Analyzed to improve the overall gaming experience.
- Responsible Gaming: To identify problem gaming patterns and provide timely support.
We never share your data with third-party advertisers for ad targeting.
Data Sharing & Third Parties
Zid bus strictly limits data sharing. We do not share your information with anyone except in the following circumstances:
- Payment Providers: Payment gateways such as bKash, Nagad, Rocket, and others — only the information necessary to complete transactions.
- Law enforcement agencies: When required by a court order or legal obligation.
- Regulatory Authority: For auditing purposes as required by the licensing authority.
- Technology Partners: Cloud hosting and security service providers — bound by strict confidentiality agreements.
- Business Restructuring: In the event of a company merger or acquisition, though users will be notified in advance.
Important: We never sell your data, share it for commercial advertising, or use it for marketing purposes without your consent.
Cookie & Tracking Policy
Cookies are small files that a website stores in your browser. zid bus uses the following types of cookies:
- Essential cookies: Login session management and security verification are essential — the site cannot function without them.
- Functional cookies: Remembering your language preferences and settings.
- Analytics Cookies: To understand which pages are visited most (no personal data is linked).
We do not use third-party advertising cookies. You can disable cookies at any time through your browser settings, though some features may not function properly.
How long data is retained
Retaining your data longer than necessary goes against our policy. Data retention periods are as follows:
- While your account is active: all data is retained.
- After account closure: retained for up to 5 years to meet legal obligations.
- Transaction records: retained for up to 7 years in compliance with financial regulations.
- Logs & technical data: typically retained for 90 days to 1 year.
- If you withdraw marketing consent: you will be removed from the marketing list within 30 days.
Once the retention period expires, data is automatically deleted or anonymized so that you can no longer be identified.
Your Rights
As a zid bus user, you have the following rights over your own data:
Right to access your data
You may request to see what information we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or incomplete data.
Right to Erasure
You can request deletion of your data under certain circumstances.
Right to Restrict Processing
You can request that we restrict how your data is used for specific purposes.
Right to Data Portability
You may request a copy of your data in a standard, portable format.
Right to object
You can object to marketing communications or profiling.
To exercise any of these rights, email us at [email protected] or reach us via the support chat. We will respond within 30 days.
Security Measures
Zid bus uses industry-standard security technology to protect your data:
- SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
- Two-factor authentication (2FA): Adds an extra layer of security to your account.
- Firewall & DDoS Protection: Advanced technology to protect against cyber attacks.
- Regular security audits: Periodic audits conducted by independent security experts.
- Staff training: All our staff are trained in data privacy.
- Restricted Access: Only authorized personnel have access to your information.
Please keep in mind — 100% security on the internet cannot be guaranteed. We take every possible measure to protect your data, but you should also keep your password secure and report any suspicious activity to us immediately.
Children's Privacy
Zid bus is an adult gaming platform. Our services are intended solely for users aged 18 and above. We do not knowingly collect personal information from minors.
We verify age at the point of registration. If we find that a minor has registered, the account will be immediately closed and all associated data will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes & Updates
We may update this privacy policy from time to time, due to legal changes, new services, or security improvements.
For significant changes, we will:
- We will update the date on this page accordingly.
- A notification will be sent to your registered email.
- A notice will be displayed on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our Data Protection team:
- Email: [email protected]
- Support Chat: Contact us directly via the live chat option on the platform.
- Response Time: Typically within 2–5 business days.
We take every complaint seriously and aim to provide a formal response within 30 days.
If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.
Understood our privacy policy? Join Now!
Your data is fully protected at zid bus. Register now and enjoy a secure, fair, and exciting gaming experience.
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